Vol. 14 No. 28 (2024): Rethinking tourism work: bridging gaps, making connections and exploring new frontiers
Monographic Section

Rethinking tourism work: bridging gaps, making connections and exploring new frontiers

PDF
  • Francesco Iannuzzi,
  • Marco Marrone
Francesco Iannuzzi
Ca’ Foscari, University of Venice, Italy
Marco Marrone
University of Salento, Italy
DOI: https://doi.org/10.36253/cambio-17872

Published 2025-05-21

How to Cite

Iannuzzi, F., & Marrone, M. (2025). Rethinking tourism work: bridging gaps, making connections and exploring new frontiers. Cambio. Rivista Sulle Trasformazioni Sociali, 14(28), 5–16. https://doi.org/10.36253/cambio-17872

Copyright (c) 2024 Francesco Iannuzzi, Marco Marrone

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

PDF

References

  1. Adib, A., & Guerrier, Y. (2003). The interlocking of gender with nationality, race, ethnicity and class: The narratives of women in hotel work. Gender, Work & Organization, 10(4), 413–432. DOI: https://doi.org/10.1111/1468-0432.00204
  2. Alberti, G. (2014). Mobility trategies, ‘mobility differentials’ and transnational exit’: the experiences of precarious migrants in London’s hospitality jobs. Work, Employment and Society, 28(6), 865-881. DOI: https://doi.org/10.1177/0950017014528403
  3. Alberti, G., & Iannuzzi, F. E. (2020). Embodied intersectionality and the intersectional management of hotel labour: The everyday experiences of social differentiation in customer-oriented work. Gender, Work & Organization, 27(6), 1165–1180. DOI: https://doi.org/10.1111/gwao.12454
  4. Baum, T. (2012). Migrant workers in the international hotel industry. International Migration Paper No. 112, ILO Working Paper.
  5. Baum, T., Kralj, A., Robinson, R. N. S., & Solnet, D. (2016). Tourism workforce research: A review, taxonomy and agenda. Annals of Tourism Research, 60, 1–22. DOI: https://doi.org/10.1016/j.annals.2016.04.003
  6. Bianchi, R. V., & de Man, F. (2021). Tourism, inclusive growth and decent work: A political economy critique. Journal of Sustainable Tourism, 29(2–3), 352–370. DOI: https://doi.org/10.1080/09669582.2020.1730862
  7. Bianchi, R. V. (2000). Migrant tourist-workers: Exploring the “contact zones” of post-industrial tourism. Current Issues in Tourism, 3(2), 107–137. DOI: https://doi.org/10.1080/13683500008667869
  8. Bianchi, R. V. (2018). The political economy of tourism development: A critical review. Tourism Planning & Development, 15(4), 471–493.
  9. Boltanski, L., & Esquerre, A. (2020). Enrichment: A critique of commodities. London: John Wiley & Sons. DOI: https://doi.org/10.17323/1726-3247-2020-3-47-55
  10. BPER Ufficio Studi Ricerche e Innovazione (2025) Il settore turistico. Un’analisi campionaria delle imprese. Osservatorio congiunturale GEI 4 Marzo 2025
  11. Bramwell, B. (2015). Theoretical activity in sustainable tourism research. Annals of Tourism Research, 54, 204–218. DOI: https://doi.org/10.1016/j.annals.2015.07.005
  12. Britton, S. G. (1991). Tourism, capital, and place: Towards a critical geography of tourism. Environment and Planning D: Society and Space, 9(4), 451–478. DOI: https://doi.org/10.1068/d090451
  13. Büscher, B., & Fletcher, R. (2017). Destructive creation: Capital accumulation and the structural violence of tourism. Journal of Sustainable Tourism, 25(5), 651–667. DOI: https://doi.org/10.1080/09669582.2016.1159214
  14. Christian, M. (2016). A gendered tourism global value chain: Economic upgrading lessons from Kenya. In C. Staritz & J. G. Reis (Eds.), Global value chains, economic upgrading, and gender: Case studies of the horticulture, tourism, and call center industries (pp. 43–71). Washington: World Bank Publications.
  15. Clancy, M. (1998). Commodity chains, services and development: Theory and preliminary evidence from the tourism industry. Review of International Political Economy, 5(1), 122–148. DOI: https://doi.org/10.1080/096922998347679
  16. D’Eramo, M. (2017). Il selfie del mondo. Indagine sull’era del turismo. Milano: Feltrinelli.
  17. Duncan, T., Scott, D. G., & Baum, T. (2013). The mobilities of hospitality work: An exploration of issues and debates. Annals of Tourism Research, 41, 1–19. DOI: https://doi.org/10.1016/j.annals.2012.10.004
  18. FDI Intelligence (2024). Tourism Investment Report 2024. Retrieved from https://www.fdiintelligence.com/special-report/3c5c4180-8c42-526d-a6cc-32b88745a7d4 [Access on May 12, 2025]
  19. Ferguson, S. (2019). Women and work: Feminism, labour, and social reproduction. London: Pluto Press. DOI: https://doi.org/10.2307/j.ctvs09qm0
  20. Iannuzzi, F. (2021). Assemblare le differenze. Il lavoro nell’industria alberghiera veneziana. Milano: Guerini Scientifica.
  21. International Labour Organization (ILO). (2015). Sectoral studies on decent work in global supply chains. Geneva. Retrieved from https://www.ilo.org/sector/Resources/publications/WCMS_485367/lang--en/index.htm
  22. Ioannides, D., & Zampoukos, K. (2018). Tourism’s labour geographies: Bringing tourism into work and work into tourism. Tourism Geographies, 20(1), 1–10. DOI: https://doi.org/10.1080/14616688.2017.1409261
  23. Janta, H., Ladkin, A., Brown, L., & Lugosi, P. (2011). Employment experiences of Polish migrant workers in the UK hospitality sector. Tourism Management, 32(5), 1006–1019. DOI: https://doi.org/10.1016/j.tourman.2010.08.013
  24. Jolliffe, L., & Farnsworth, R. (2003). Seasonality in tourism employment: Human resource challenges. International Journal of Contemporary Hospitality Management, 15(6), 312–316. DOI: https://doi.org/10.1108/09596110310488140
  25. Jordhus-Lier, D. C., & Underthun, A. (2015). A hospitable world? Organising work and workers in hotels and tourist resorts. London: Routledge. DOI: https://doi.org/10.4324/9781315796840
  26. Katz, C. (2001). Vagabond capitalism and the necessity of social reproduction. Antipode, 33(4), 709–728. DOI: https://doi.org/10.1111/1467-8330.00207
  27. Ladkin, A., Mooney, S., Solnet, D., Baum, T., Robinson, R., & Yan, H. (2023). A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment. Annals of Tourism Research, 100, 1–20. DOI: https://doi.org/10.4324/9781003435457-1
  28. Lai, P. C., & Baum, T. (2005). Just-in-time labour supply in the hotel sector: The role of agencies. Employee Relations, 27(1), 86–102. DOI: https://doi.org/10.1108/01425450510569328
  29. Longo, V. (2015). Lusso low cost. Milano: Jaca Book.
  30. Matthews, G., & Ruhs, M. (2007). Are you being served? Employer demand for migrant labour in the UK’s hospitality sector. COMPAS Working Paper No. 51, University of Oxford. DOI: https://doi.org/10.12968/sece.2007.1.798
  31. McDowell, L. (2009). Working bodies: Interactive service employment and workplace identities. Chichester: Wiley-Blackwell. DOI: https://doi.org/10.1002/9781444310214
  32. McNeill, D. (2008). The hotel and the city. Progress in Human Geography, 32(3), 383–398. DOI: https://doi.org/10.1177/0309132508089096
  33. Nakano Glenn, E. (1992). From servitude to service work: Historical continuities in the racial division of paid reproductive labor. Signs: Journal of Women in Culture and Society, 18(1), 1–43. DOI: https://doi.org/10.1086/494777
  34. Niewiadomski, P. (2016). The globalisation of the hotel industry and the variety of emerging capitalisms in Central and Eastern Europe. European Urban and Regional Studies, 23(3), 267–288. DOI: https://doi.org/10.1177/0969776413502658
  35. Raspadori, P. (2014). Ospitare servire ristorare. Soveria Mannelli: Rubbettino Editore.
  36. Riley, M., Ladkin, A., & Szivas, E. (2002). Tourism employment: Analysis and planning. Bristol: Channel View Publications. DOI: https://doi.org/10.21832/9781873150382
  37. Roe, D., & Urquhart, P. (2001). Pro-poor tourism: Harnessing the world’s largest industry for the world’s poor. Johannesburg: International Institute for Environment and Development.
  38. Sherman, R. (2007). Class acts: Service and inequality in luxury hotels. Berkeley: University of California Press. DOI: https://doi.org/10.1525/9780520939608
  39. UNWTO (World Tourism Organization) (2020) Tourism and Covid-19, Retrieved from: https://www.unwto.org/tourism-covid-19coronavirus [Access on May 12, 2025]
  40. UNWTO (World Tourism Organization). (2023). World tourism barometer and statistical annex, January 2023. Madrid: UNWTO.
  41. UNWTO (World Tourism Organization). (2025). World tourism barometer and statistical annex, January 2025. Madrid: UNWTO
  42. Urry, J. (1990). The tourist gaze: Leisure and travel in contemporary societies. London: Sage.
  43. Veijola, S. (2010). Introduction: Tourism as work. Tourist Studies, 9(2), 83–87. DOI: https://doi.org/10.1177/1468797609360748
  44. Wolkowitz, C. (2006). Bodies at work. London: Sage. DOI: https://doi.org/10.4135/9781446218570
  45. WTTC (World Travel and Tourism Council) (2025). 2025 Economic Impact Research (EIR). Retrived from https://wttc.org/news/global-travel-and-tourism-is-strong-despite-economic-headwinds [Access on May 12, 2025]
  46. Zampoukos, K., & Ioannides, D. (2011). The tourism labour conundrum: Agenda for new research in the geography of hospitality workers. Hospitality & Society, 1(1), 25–45. DOI: https://doi.org/10.1386/hosp.1.1.25_1